Your engagement ring has lost its sparkle. Your necklace looks dull. Maybe your bracelet has picked up grime you cannot shift at home. Professional jewellery cleaning brings back the brilliance, but you need to know where to go and what it costs. Finding the right service matters when you’re trusting someone with your precious pieces.

This guide covers seven UK options for professional jewellery cleaning. You’ll discover what high street chains like H Samuel and Goldsmiths offer, how independent jewellers compare, and when luxury boutiques make sense for your pieces. We’ll break down typical costs, explain what each service includes, and help you choose the right option for your jewellery. Whether you need a quick clean while you wait or specialist care for heirloom pieces, you’ll know exactly where to go.

1. A Star Diamonds Hatton Garden

A Star Diamonds operates from Hatton Garden in London, the UK’s historic jewellery quarter where craftsmen have worked for centuries. This family-run jeweller specializes in bespoke engagement rings and wedding bands, but they also provide professional cleaning services for all types of fine jewellery. You’ll receive attention from goldsmiths and gemologists who understand the specific care requirements of different metals and stones.

What A Star Diamonds offers for cleaning

The team provides complimentary lifetime cleaning for pieces you purchase from them, which includes ultrasonic cleaning and professional polishing. They also offer cleaning services for jewellery bought elsewhere, focusing on engagement rings, wedding bands, and diamond jewellery. Their in-house craftsmen handle delicate settings, check claw integrity, and identify any wear that needs repair before it becomes a problem.

How the in store cleaning process works

You book an appointment at their Hatton Garden showroom where a specialist examines your piece before cleaning. The process typically takes between 30 minutes to an hour, depending on the condition and complexity of your jewellery. They use ultrasonic cleaners for deep cleaning, hand polishing for metal surfaces, and careful inspection of all settings. You can wait while they work or arrange to collect your pieces later the same day.

Professional inspection during cleaning catches problems early, potentially saving you from costly repairs or lost stones later.

How often to book professional cleaning

You should book professional cleaning once a year for engagement rings and frequently worn pieces. Jewellery exposed to lotions, hand sanitizer, and daily wear benefits from six-monthly visits. Occasional-wear pieces like heirloom necklaces or special occasion earrings need cleaning less often, but you should still have them checked annually for setting security.

Who A Star Diamonds is ideal for

A Star Diamonds suits you if you value personalized service from experienced craftsmen rather than quick high street transactions. Their expertise makes them ideal for valuable pieces, complex settings, or antique jewellery that needs specialist care. London-based customers find the Hatton Garden location convenient, though you can also arrange consultations if you’re visiting the area.

Costs, free services and how to book

Customers who purchase from A Star receive free lifetime cleaning and polishing as part of their service commitment. For pieces bought elsewhere, cleaning costs vary based on the work required, but basic professional cleaning typically starts around £20 to £30. You book appointments through their website or by calling their showroom directly, and they offer flexible scheduling including evening appointments for working customers.

2. H Samuel and Ernest Jones stores

H Samuel and Ernest Jones operate over 350 stores across the UK, making them convenient options when you need accessible jewellery cleaning. Both chains belong to the same parent company and offer similar cleaning services nationwide. You’ll find branches in most major shopping centres and high streets, which means you can often get your jewellery cleaned while running other errands.

Cleaning and repair services available

These chains provide free basic cleaning for pieces purchased from their stores, including ultrasonic cleaning and polishing. They also offer cleaning for jewellery bought elsewhere, though this service may carry a charge. Both retailers handle ring resizing, stone replacement, and repair work alongside their cleaning services, which makes them useful for comprehensive jewellery maintenance. Their staff can assess your pieces and recommend whether you need simple cleaning or more extensive repair work.

How walk in cleaning works

You can visit any branch without an appointment for quick cleaning assessments. Staff examine your jewellery at the counter and either clean simple pieces while you wait or send more complex items to their repair workshops. Wait times vary between 10 minutes for basic cleaning and several weeks for pieces requiring workshop attention. The staff provide a clear timeline when you hand over your jewellery.

Typical costs at H Samuel and Ernest Jones

Basic cleaning typically costs £5 to £15 for jewellery not purchased in store, depending on the piece’s complexity. More extensive polishing and refinishing services range from £20 to £50. Ring resizing and repair work costs extra, with prices quoted individually based on the specific work required.

When these chains are a good choice

H Samuel and Ernest Jones work well when you need convenient high street access where to get jewellery cleaned without appointments. Their widespread locations suit you if you travel frequently or want consistent service across different UK cities. These chains handle standard cleaning well, though independent specialists often provide more personalized attention for valuable or antique pieces.

3. Goldsmiths and Beaverbrooks jewellers

Goldsmiths and Beaverbrooks represent the premium end of high street jewellers, with over 150 stores between them across the UK. Both retailers emphasize quality craftsmanship and comprehensive aftercare, positioning themselves above budget chains while remaining more accessible than luxury boutiques. Their staff receive specialist training in jewellery care, and they maintain in-house repair workshops that handle complex restoration work.

What Goldsmiths and Beaverbrooks provide

Goldsmiths offers complimentary professional cleaning for all jewellery purchased from their stores, regardless of when you bought it. Beaverbrooks provides similar lifetime free cleaning services for their customers, which includes ultrasonic cleaning, polishing, and setting checks. Both retailers also clean jewellery bought elsewhere for a fee, and their staff inspect pieces for wear, loose stones, and potential problems during every cleaning session.

Annual checks and deep cleaning services

Both chains recommend annual professional cleaning and inspection for engagement rings and frequently worn pieces. Their jewellers perform thorough checks of claw settings, clasps, and chain links during these appointments, preventing stone loss and breakages. You can book these services at any branch, and most stores complete standard cleaning while you wait or within a few days for deeper restoration work.

Price ranges for cleaning and polishing

Basic cleaning typically costs £10 to £20 for pieces not purchased from these retailers. More extensive polishing and refinishing services range from £25 to £60, depending on the metal and complexity. Both chains quote individual prices for rhodium replating, stone tightening, and repair work when you bring pieces in for assessment.

When to pick a premium high street jeweller

These retailers suit you when you want higher quality service than budget chains but need the convenience of multiple locations where to get jewellery cleaned. Their expertise makes them reliable for valuable pieces including engagement rings and designer jewellery. You’ll receive more personalized attention than at H Samuel or Ernest Jones, though independent specialists may still offer superior service for antique or exceptionally valuable pieces.

Premium high street jewellers balance quality craftsmanship with convenient nationwide access, making them practical for regular maintenance of valuable pieces.

4. Local independent jewellers

Independent jewellers in your area offer personalized service and specialist expertise that chains cannot match. These businesses focus on building long-term relationships with local customers, and you’ll find craftsmen who have spent decades perfecting their skills. Many work on premises where you can watch them handle your pieces.

What local independents can do

Local specialists provide comprehensive cleaning services including ultrasonic treatment, hand polishing, and detailed inspections. They handle everything from routine maintenance to complex restoration work on antique and heirloom pieces. Many independents offer same-day service for standard cleaning, and their smaller operations mean you often speak directly with the craftsman who will work on your jewellery.

How to find a trustworthy jeweller

You should ask friends and family for recommendations based on their experiences with local jewellers. Check online reviews on Google, focusing on feedback about cleaning services rather than retail purchases. Visit shops in person to assess their professionalism, ask about their qualifications, and observe their workshop facilities before entrusting them with valuable pieces.

Typical costs and how to compare quotes

Basic cleaning at independent jewellers typically costs £15 to £30, with prices varying based on your location and the jeweller’s expertise. More complex polishing and restoration work ranges from £30 to £80 per piece. Request written quotes that detail exactly what services they will provide, and compare these against what chains offer when deciding where to get jewellery cleaned.

Independent jewellers often spot problems that automated chain services miss, potentially saving you from expensive repairs later.

When a local specialist is the best option

Choosing an independent jeweller makes sense when you need expert attention for valuable, antique, or complex pieces that require specialist knowledge. Their personalized service works best for items with sentimental value or unusual settings that need careful handling. You’ll benefit most from these specialists when you want to build an ongoing relationship with someone who understands your collection and provides tailored maintenance advice.

5. Timpson while you wait cleaning

Timpson operates over 2,000 branches across the UK, including locations inside supermarkets and shopping centres. Their while you wait jewellery cleaning service provides quick maintenance when you need immediate results. You’ll find Timpson particularly useful when you need jewellery cleaned before an event or while shopping.

Types of jewellery Timpson can clean

Timpson handles most standard gold, silver, and platinum pieces including rings, necklaces, bracelets, and earrings. Their staff clean diamond jewellery and precious stones using ultrasonic equipment. They also offer polishing services that remove minor surface scratches from metal. Timpson can clean most everyday jewellery where to get jewellery cleaned quickly matters more than specialist restoration work.

How the while you wait service works

You hand your jewellery to staff at the counter who assess whether they can clean it immediately. Most standard pieces take 15 to 30 minutes in their ultrasonic cleaner, and you can continue shopping while they work. Staff return your jewellery polished and inspected for obvious damage. More complex pieces may require longer or specialist attention.

Usual prices for Timpson cleaning

Basic cleaning typically costs £10 to £15 per item, with rings usually at the lower end of this range. Necklaces and bracelets may cost slightly more depending on complexity. Timpson quotes prices upfront before starting work.

Pros and limits of using Timpson

Timpson excels at convenient, quick cleaning for standard pieces. Their widespread locations and fast service suit urgent situations. However, they lack specialist expertise for valuable antiques, complex settings, or pieces needing detailed restoration work that independent jewellers provide.

6. Tiffany and Mappin and Webb boutiques

Luxury jewellery brands maintain their own boutique cleaning services across the UK, with Tiffany & Co. and Mappin and Webb operating dedicated servicing programmes. These brands provide specialist care for their own pieces, using craftsmen trained specifically in their manufacturing techniques and quality standards. You access these services by booking appointments at their boutique locations.

Cleaning services at Tiffany and Mappin and Webb

Both brands offer complimentary cleaning for pieces purchased from their stores, including ultrasonic treatment, professional polishing, and detailed inspection. Their craftsmen check clasps, settings, and structural integrity during every service appointment. Tiffany provides cleaning at all UK boutiques, while Mappin and Webb handles servicing through their showrooms and authorized service centres.

How luxury brand servicing works

You book appointments directly with the boutique where trained specialists assess your pieces. Standard cleaning takes between 30 minutes to several days, depending on the work required. Pieces needing extensive restoration travel to dedicated workshops where brand-trained craftsmen perform the work using original specifications and materials.

Luxury brands guarantee authenticity and use only approved materials when servicing your pieces, preserving their value and integrity.

Costs for cleaning and refurbishment

Basic cleaning remains free for original customers, though you may need proof of purchase. Pieces bought secondhand or requiring restoration work incur charges starting from £50 for polishing and refinishing, with prices quoted individually based on complexity.

When to use your original brand boutique

Choosing the original brand makes sense when you own high-value luxury pieces where authenticity matters for insurance or resale value. Their expertise ensures your pieces receive care that maintains their warranty and provenance, making them the best choice where to get jewellery cleaned when brand integrity matters most.

7. Online postal jewellery services

Online postal services let you clean jewellery without visiting physical locations, making them useful when local options prove inconvenient or expensive. Several UK-based companies operate specialist postal cleaning services that handle pieces through secure mail systems. You send your jewellery to their workshops, they clean and inspect it, then return your pieces by tracked delivery within days.

How postal jewellery cleaning works

You request a postal pack from the provider, which includes protective packaging and prepaid tracked postage labels. After packing your jewellery securely, you post it to their workshop where specialists clean, polish, and inspect each piece. Most services complete work within 5 to 10 working days before returning items by insured delivery. You receive notifications at each stage of the process.

What to post and what to keep local

Standard pieces like gold rings, silver chains, and simple diamond jewellery suit postal services well. However, you should keep highly valuable items, antique pieces, and complex settings for local cleaning where to get jewellery cleaned with face-to-face service matters. Postal services work best for routine maintenance rather than specialist restoration requiring detailed consultation.

Typical costs including postage and insurance

Basic postal cleaning costs £15 to £25 per item, usually including return postage. Many providers offer multi-item discounts if you send several pieces together. Insurance typically covers up to £500 per item during transit, though you can purchase additional cover for valuable pieces at extra cost.

Postal services save time and travel costs, but you sacrifice the immediate inspection and advice that in-person jewellers provide.

Safety tips and how to choose a provider

You should verify business credentials and read customer reviews before sending pieces. Choose companies with proper insurance, secure premises, and tracked postal systems. Take photographs of your jewellery before posting and note any existing damage. Only use providers who guarantee compensation for loss or damage during their care.

Making your jewellery shine

You now know where to get jewellery cleaned across the UK, from convenient high street chains to specialist independent craftsmen. Your choice depends on your piece’s value, the urgency of cleaning, and whether you need simple maintenance or expert restoration work. Budget chains like Timpson offer quick solutions for standard pieces, while premium jewellers and luxury boutiques provide specialist care for valuable items.

Regular professional cleaning protects your investment by catching problems early, before loose stones fall out or worn settings break. Annual cleaning appointments keep engagement rings sparkling and help you maintain other precious pieces properly. Most jewellers combine cleaning with inspection, giving you peace of mind about your jewellery’s condition.

If you need expert care for your engagement ring or bespoke jewellery, A Star Diamonds in Hatton Garden provides complimentary lifetime cleaning and professional maintenance for pieces crafted in their workshop. Their experienced goldsmiths ensure your treasured items receive the specialist attention they deserve.